We want you to be confident before you commit. This policy explains when we refund and how.
Pilot Sprint
- Before we send your creative direction: full refund on request.
- After we send the creative direction, before you approve it: if the direction doesn't work for you, we rewrite it once at no cost. If the second direction still doesn't fit and you decide not to continue, we refund 50% of the Pilot price.
- After you approve the direction and production starts: no refund. Your two revision rounds per asset apply.
Monthly plans (Studio, Studio Plus)
- Cancel anytime before your next billing date; you won't be charged again.
- Payments for a month that has started are not refundable, and unused assets do not roll over.
- If we fail to deliver the agreed scope for a month for reasons on our side, we refund or credit the undelivered part, at your choice.
Extras
Extras (additional videos, creatives, products or rush delivery) are refundable in full until work on them starts.
How refunds work
Email [EMAIL] or message us on WhatsApp with your invoice number. We confirm within 2 business days and send the refund to the original payment method within 10 business days. We refund the full amount we received; fees charged by payment platforms or banks may not be recoverable.